Essential IT Support

Most IT problems never need a phone call – they need someone watching. Our monitoring runs 150+ automated checks every hour on your devices, picking up failing disks, missed updates and machines running short of space before anyone notices. Which means fewer interruptions, and fewer mornings lost to a laptop that won’t start.

When something does need a person, our helpdesk picks it up in 15 minutes on average – the same average whichever package you’re on – and you’re speaking to engineers on the South Coast, not a queue somewhere else. Every user gets a Microsoft 365 Business Premium licence as part of the fee, so email security, device protection and safe file sharing are in the price rather than quoted as an extra once you’ve signed.

Essentials suits businesses that want their IT handled for a predictable monthly amount instead of an hourly rate. Every quarter we sit down with you and look at what’s ageing, what’s costing you time, and what’s coming up – so IT spend stops arriving as a surprise. If a day offline would be a serious matter for you, Advanced steps up from here, and we’ll tell you plainly which one you need.

Start with a free, no-obligation review of your setup. We’ll tell you what you’ve got, what’s missing, and whether Essentials is the right fit.