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Openreach Auxiliary Charges

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Pricing for our broadband services, not bundled with telephone.

ServiceCost 
Activation – ADSL£40.00New ADSL activation
Activation – VDSL (FTTC)£54.00New VDSL activation
Activation – VDSL (G.fast)£97.00New G.fast Installation
Migration – ADSL
(BT to BT)
£11.00BT to BT migration
Migration – ADSL
(LLU)
£40.00Inbound migration from LLU
Migration – VDSL (FTTC)£11.00VDSL to VDSL migration
Migration – VDSL (G.fast)£11.00G.fast to G.fast migration
Migration – ADSL£40.00Coming from VDSL
Cease to LLU£32.00BT to LLU Outbound
Cease£32.00Outright cease of service
Connection Recovery – ADSL£40.00Cease within term when Activation was free
Connection Recovery – VDSL (FTTC)£54.00Cease within term when Activation was free
Connection Recovery – VDSL (G.fast)£97.00Cease within term when Activation was free
Fast Track – ADSL£110.00Expedited Activation
Fast Track – VDSL (All)£200.00Expedited Activation

Telephone

Pricing for our telephone service, not bundled with broadband.

ServiceCost 
New Line Installation£40.00New line and number
Stopped Line Activation£13.50Restart a previously stopped line
Migrate MPF Line£40.00Convert an ex-Sky or Talk Talk line
CeaseFreeOutright cease of service
Calls / FeaturesInformation Page

Broadband Engineer Related Charges

Pricing for charges related to broadband engineer visits for provision and faults.

ServiceCost 
Abortive Visit£85.00Cancelled engineer after cut off time or “no access” during agreed time/date
SFI Base Charge – ADSL£154.00Engineer charge (non-fibre)
SFI Base Charge – VDSL (FTTC)£154.00
from £182.00 on 16th June 2017
Engineer charge (fibre)
SFI Internal Wiring£44.00Fault found on internal wiring
SFI Internal Equipment£22.00Fault found on internal equipment
SFI Co-op Call£11.00Co-op call with engineer and defined contact

Telephone (WLR) Engineer Related Charges

Pricing for charges related to telephone engineer visits for provision and faults for SOHO or Business line rental.

ServiceCost 
Abortive Visit£85.00Cancelled engineer after cut off time or “no access” during agreed time/date
Standard Visit£83.79
£96.11 prior to Apr 2018
Engineer charge (plus 1 hour of work)
Normal Working Day
Standard Visit£117.76Engineer charge (plus 1 hour of work)
Out of Hours / Saturday
Standard Visit£139.40Engineer charge (plus 1 hour of work)
Sunday / Public Holidays
Additional Hour£43.291 Hour (or part thereof) for existing visit
Normal Working Day
Additional Hour£64.941 Hour (or part thereof) for existing visit
Out of Hours / Saturday
Additional Hour£86.601 Hour (or part thereof) for existing visit
Sunday / Public Holidays
Line Shift£105.60Moving the line internally or externally

Overage

We do not sell Limited or Capped Broadband Products.

Miscellaneous

Non-specific service charges.

ServiceCost 
Early Order Cancellation£20.00With more than 1 working day until CRD
Late Order Cancellation – ADSL£80.00With less than 1 working day until CRD
Late Order Cancellation – VDSL£225.00With less than 1 working day until CRD
Appointment Modification£12.50Change of appointment once committed