Mobile Services – GC23
We always aim to sell our mobile services in a fair and straight talking manner. But as a mobile provider, Ofcom also asks that we give you a summary of a set of rules called General Condition 23.
You can read them in full or get in touch if you’d like us to send you a copy.
These rules make sure that when we sell or market our services:
- we give you all the information you need when you’re deciding to buy a mobile phone or plan
- we don’t do anything that’s dishonest, misleading or that deceives you
- we don’t contact you in an aggressive or inappropriate way.
We follow these rules whether you’re buying your mobile service from our in-person, over the phone with one of our team, or through a partner company.