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Mobile Services – GC23

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We always aim to sell our mobile services in a fair and straight talking manner. But as a mobile provider, Ofcom also asks that we give you a summary of a set of rules called General Condition 23.

You can read them in full or get in touch if you’d like us to send you a copy. 

These rules make sure that when we sell or market our services:

  • we give you all the information you need when you’re deciding to buy a mobile phone or plan
  • we don’t do anything that’s dishonest, misleading or that deceives you
  • we don’t contact you in an aggressive or inappropriate way.

We follow these rules whether you’re buying your mobile service from our in-person, over the phone with one of our team, or through a partner company.

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