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Calls to Emergency Services

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Important Information

Rejuvenate provide access to public emergency call services to all customers within England, Wales, Scotland and Northern Ireland. 

When dialling either 999 or 112, your call is routed from the Rejuvenate VoIP network to national emergency operators who will handle your call. The emergency operator will ask for specific information to correctly transfer your call. You will need to state clearly and promptly the nature of your emergency, your location and phone number, and any other requested information. The emergency operator will then route your call to the appropriate emergency agency, such as:

  • Police
  • Fire Brigate
  • Ambulance
  • Coastguard
  • Mountain Rescue
  • Cave Rescue

Update your 999/112 Emergency Address

Your Rejuvenate VoIP phone service is portable so it is important that you register the location of your device and keep it updated. This information should be visible to the Emergency Services so they can see where assistance is required. Please advise us of all changes to your address information. 

Power & Service Outages Can Prevent Access to Emergency Services

  • Emergency Services and your Rejuvenate VoIP Service WILL NOT function during an electrical power or broadband provider outage, or if your Rejuvenate account has been terminated or suspended.
  • It is highly recommended that you ensure you have an alternative means of contacting the emergency services such as a mobile phone or wired phone that is connected to the PSTN.
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