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The Autotask Client Portal allows you to create new support requests, view ticket updates and manage all your support and change requests in one simple web portal.
Please request your personal logon details from your Account Manager.Login
Emailing your support request to Rejuvenate is quick & easy. Your ticket is logged immediately and you will an automatic email confirmation.
Any attachments and screenshots on your email are also included in your ticket which helps us to help you faster.
Please email:IT & Infrastructure Requests VoIP & Connectivity Requests Accounts & Billing Queries
Please call us on 01202 237 275 to log a new support request, especially for critical issues or site outages.
Once your request for support has been received it will be prioritised according to the severity of the issue & assigned to the appropriate team. Critical Priority means an issue preventing multiple people from working. High Priority means an issue preventing a single person from working.
We respond to all tickets within your SLA. Critical & High Priority issues jump to the top of the queue and then all tickets are responded to in the order they are logged.Call Us
We post all service status updates including scheduled maintenance to our Service Status Page. You can receive these updates by Email or SMS, by clicking the subscribe button.
If you are experiencing an issue with any Rejuvenate service, please check our status page before contacting the Service Desk. If the service status is all green, give us a call and we'll jump right into action to get you back up and runningView Service Status