what is voip

Beginner’s Guide: What is VoIP and how does it work?

Voice over Internet Protocol, commonly known as ‘VoIP’ is a communication service that is becoming increasingly popular. Now that high-speed broadband is widely available across the UK, this modern phone call service is an easy-to-use solution for all businesses.

What is VoIP? 

VoIP is also known as ‘internet telephony’ or ‘broadband phone service’. Put simply, VoIP is a communication service that allows you to call anywhere in the world and receive calls from anywhere through the internet. This essentially means that instead of using a traditional phone line, your handset can run through your broadband line or your computer.

How does VoIP work? 

VoIP systems allow you to send and receive calls through your broadband lines at no extra charge to your regular internet costs. The exact details of how it works behind the scenes just depend on which method you’re using. 

Analogue Telephone Adaptor  

This one is really simple. An ATA connects your traditional telephone to your computer so that it can access the internet. The adapter converts all analogue signal from your phone into digital data – all you have to do is plug it in!

IP phones 

These devices are very similar to your usual telephone, they even look just like a traditional phone. The difference is that IP phones are designed to plug straight into your computer, rather than into a telephone line.

Computer to computer  

When you install the necessary VoIP software and ensure you have a soundcard, calling is as easy as just pressing a button. All you need to plug in are headphones and a microphone, and you’re all set.  

When you know which VoIP method you will be implementing, it’s important to decide how you want your system to be managed. There are two different types of VoIP services – on-premise and hosted. 

On-premise systems provide you with all the hardware required in your physical office space. Hosted VoIP solutions are cloud-based systems where you outsource the management and maintenance of your VoIP system to a third-party VoIP provider.

What does VoIP integrate with?  

Hosted VoIP solutions are great because of its ease of use and ability to integrate with other services. Cloud solutions can transform any business if optimised effectively. Hosted VoIP does exactly this by working through the cloud to seamlessly connect all elements of your workflow so that you can work efficiently.

voip explained

Here’s 3 of the most useful integrations:

1. Voicemail-to-Email 

If you’re away from your desk, you don’t have to worry about missing a call. All voicemail messages can be sent to you by email so they’re right where you need them to be. 

2. CRM Integration

Hosted VoIP solutions are open to integration with your CRM applications from Dynamics 365, Salesforce, HubSpot and more.

3. Microsoft Teams

Integration with Microsoft Teams enables collaboration and face-to-face communication with staff and customers through video conference calls.

Why do I need VoIP?

What is VoIP going to achieve for your business? Well, if you are part of a company that is looking for modern, efficient solutions, VoIP is a great option. It is suitable for businesses of all sizes and is particularly popular with SMEs due to its ease of use and cost-effective services.